Already working
Already working- Self check-in QR
- Repair documentation workflows
- Ticket ownership and accountability
- Technician assignment
Built from real repair operations
The operating system for modern repair businesses.
Built from real repair operations. Shaped through conversations with repair businesses like yours.
Most repair shops don't have a revenue problem. They have a visibility problem.
FIXY helps owners see where work, cash flow, inventory, and customer decisions are getting stuck, so they know exactly what to act on next.
Some operational problems have already been solved inside FIXY. Others are still being validated through conversations with repair businesses across the industry.
Why we're doing this
Before deciding what comes next, we want to understand how repair businesses actually operate.
FIXY started inside our own repair operations after years of dealing with undocumented repairs, technician dependency, inventory visibility issues, customer communication gaps, and scaling challenges.
We are now speaking with repair businesses to learn whether these challenges are common across the industry, and which problems matter enough that businesses would invest to solve them.
Undocumented Repairs
Repair histories, diagnostics, intake conditions, and technician decisions are often scattered across chats, memory, or paper processes.
Technician Dependency
Operations become fragile when important repair knowledge lives only inside the memory of specific people.
Inventory Visibility Issues
Parts availability, stock movement, branch requests, and missing items create unnecessary delays and stress.
Customer Communication Gaps
Poor visibility during repairs creates repeated follow-ups, disputes, and reduced customer confidence.
Scaling Challenges
As the business grows, maintaining consistent workflows, accountability, and quality becomes harder.
Operational Pressure
More repairs should create business growth, not more confusion, delays, and pressure on the owner.
What already exists today
FIXY is not just an idea.
Several parts of the platform are already working as we continue learning from repair businesses and validating what should come next.
Already workingSelf Check-In QR
Allow customers to begin the intake process themselves, reducing front-counter bottlenecks and improving intake consistency.
Already workingRepair Documentation
Track diagnostics, findings, recommendations, approvals, notes, and repair history in a structured workflow.
Already workingTicket Ownership
Every repair has clear accountability, including who owns the ticket and who is handling the next step.
Already workingTechnician Assignment
Improve visibility into who is responsible for each repair stage and what work is currently assigned.
Already workingDevice Intake Documentation
Capture device condition and visible issues before repair work begins to protect both the shop and the customer.
Being validatedCustomer Repair Updates
Explore clearer ways to help customers understand repair progress, findings, recommendations, and release summaries.
What we're still trying to understand
We are not only validating features. We are validating how repair businesses create value.
The goal of this study is to understand current behavior, operational pain, existing tools, and willingness to invest in better repair operations.
Documentation Scaling
How do growing repair shops keep repair records consistent as the number of technicians and jobs increases?
Multi-Branch Visibility
How do owners maintain operational visibility when repairs, staff, and inventory are distributed across branches?
Technician Dependency
How do teams reduce reliance on undocumented individual knowledge without slowing technicians down?
Customer Updates
How do customers prefer receiving updates without creating more manual work for the repair team?
Software Value
Which operational problems are important enough for repair businesses to invest in solving?
Based on what we've learned so far
These are the operational areas we are actively exploring.
Some are already working, some are being validated, and some are future directions we want to shape through real conversations with the industry.
Being validatedInventory Visibility
Tools to help repair teams reduce parts confusion, track availability, support branch movement, and prevent unnecessary repair delays.
Being validatedMulti-Branch Operations
A direction for helping growing repair organizations manage multiple locations with more visibility and consistency.
Being validatedCustomer Transparency
Better ways to document findings, explain recommendations, and build customer trust throughout the repair journey.
Being studiedOperational Reporting
Understanding what owners actually need to see every day, not just dashboards filled with vanity metrics.
Future directionRepair Knowledge Assistance
Preserve repair knowledge, reduce dependency on memory, and help teams learn from previous cases.
Future directionWorkflow Automation
Explore automation that supports accountability and speed without removing human judgment from repair decisions.
Current development progress
This is not just an idea. We're already building the foundation.
We want to be transparent about where FIXY is today while still learning from the repair industry before deciding what should come next.
Currently being validated
Currently being validated- Inventory and parts visibility
- Customer transparency flows
- Reporting needs for shop owners
- Multi-branch operational visibility
Future direction
Future direction- Repair knowledge assistance
- Smarter workflow recommendations
- Operational benchmarking
- Deeper automation for growing teams
Product preview
A first look at the operating system we're shaping.
These preview areas can later be replaced with actual screenshots, prototype images, workflow diagrams, or short product clips as development progresses.
What happened?
Every operational view should show the current repair state, recent action, responsible person, and blocker.
What needs attention?
FIXY should surface overdue tickets, waiting approvals, low stock, blocked repairs, and pending customer decisions.
What should I do next?
The interface should guide users toward the next responsible action, not leave them guessing.
Repair Operations Study
Help us understand what repair businesses actually need.
We're speaking with repair business owners, managers, technicians, and service teams to better understand operations, existing tools, software investment behavior, and what problems are worth solving.
This is not a sales process. We're here to learn.
- Hero headline renders without mismatched JSX tags.
- Hero dashboard section closes every section and div correctly.
- Clicking Participate in the Study opens the modal form on step 1.
- Continue on step 1 requires business fields before step 2.
- Selecting More than 20 technicians reveals the exact-number input.
- Selecting More than 10 branches reveals the exact-number input.
- Submitting on step 3 shows the thank-you confirmation state.